These Terms and Conditions outline your rights and obligations when purchasing from MitraSport.com. Please read them carefully. These terms do not affect your statutory rights as a consumer.
Purchasing
By submitting your order, you are offering to buy goods and agree that we may use your personal details for the purpose of fulfilling your order (including sharing them with couriers and subcontractors). We will not use your details for any other purpose without your consent.
We are not obligated to supply goods until we confirm acceptance of your order. Ownership of goods transfers upon full payment.
All prices and offers are subject to change and availability. Delivery dates for out-of-stock items are estimates only.
- Free Shipping: Available for purchases over $5,000.
- Free Tax Coverage: For purchases over $10,000.
- Minimum Order: We only process orders above $2,000.
If you encounter issues registering or ordering, please contact us for assistance.
Payment
- Accepted payment methods include PayPal, Bank Transfer (T/T), Western Union, Remitly, Paysend, Revolut, Sendwave and MoneyGram.
- Supported Banks: BCA, BNI, BRI, CIMB Niaga, Mandiri.
- After completing payment, please submit the Payment Confirmation Form or send a payment slip via email or fax.
- Orders are processed the same day upon confirmation of payment.
If you need help with the payment process, contact us at [email protected].
Accepted Currencies: IDR, USD, EUR, GBP.
PayPal: Delivery estimated in 22-25 days due to queue handling.
Other Methods: Delivery estimated in 7 days.
Orders without payment confirmation within 3 days will be cancelled automatically.
100% Money Back Guarantee
- Refund available if order is not received.
- Delivery guaranteed via DHL, FedEx, or UPS.
- Items received damaged will be replaced or refunded with no additional cost.
Purchase Policy
Purchases via Bank Transfer or Western Union must follow the provided procedures. For secure transactions, we recommend placing orders through our official website.
Delivery Express
Orders are typically delivered within 6–9 working days upon confirmation of payment.
Complaints
We strive to exceed customer expectations. If you experience any issues, please email us at [email protected]. We aim to respond within 24 hours.
For feedback or to place an order, email us at [email protected] or register on our website to use the shopping cart feature.
If you're not satisfied with your purchase, contact us at [email protected] so we can improve our service.